My friend was a little confused at my question but said they had entered “Black Berry7241994” which unlocked the Black Berry smartphone successfully.I then asked my friend to confirm if they used any other keys on the Black Berry smartphone keyboard when entering their password, such as the “Caps Lock” or “Alt” key, to which they said no.My friend suddenly realized what was happening – they didn’t use the Alt key when they initially created their Black Berry smartphone password, so the numbers “7241994” were recorded as “zeswccs”.So, the next time you have some difficulty unlocking your Black Berry smartphone when using Black Berry Desktop Software, double-check you are entering the password correctly and have taken into account how using “Caps Lock” or “Alt” can affect your password.I had a pretty good idea of what was occurring at this point, so I asked my friend to open the Memo pad on their smartphone and enter their password just like they did previously.After doing this they saw the following in the Memo pad: “blackberry0zeswccs”.
Resolution 1Download the Black Berry Device Software for the Black Berry smartphone from the wireless service provider the Black Berry smartphone was purchased from. Cause 2The Black Berry Device Software installed on the computer is branded for a wireless service provider other than the original.
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Black Berry Desktop Manager cannot communicate with the connected Black Berry device.